Complaints for Holland America Line - Better Business Bureau The food was so bland and dining room food was the same as the cafeteria food only difference is they waited on you. Reservation placed via computer for initial contact and phone for completing a reservation for Alaska cruise. Coworkers. Was sick for two weeks afterwards. I was told the refund was approved and it would be a little longer. Port: Vancouver After several (4) calls more, I still havent received anything. First off, the Holland America website is an absolute nightmare and impossible to navigate, even if you can actually get into it. Hi, I'm new to this forum and relatively new to cruises having done only a couple before. My son & daughter-in-law are about to embark on a HAL cruise out of Vancouver to Alaska. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Find out today we did NOT & there's no way to add it to our account. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. The ultimate guide to finding a travel advisor, Here it is: The complete guide to summer travel, Amazon denies refund after sending customer two defective Apple Watches, The ultimate guide to getting a repair, replacement or refund for your broken appliance. The cruise line had a "Protection Program" in place that stated in a case like this our out of pocket expenses would be reimbursed. Hollandamerica.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Holland America Line Customer Service. Again, while the PCC erred initially, his mistakecost the OP nothing. 262 total complaints in the last 3 years. I've placed orders before with other cruise lines under similar circumstances with no problem whatsoever. What is Holland America Line's Instagram? I have been on the phone for over an hour to get the address to our hotel upon arrival no one can provide this information. $15.70 per hour. The staff tagged us well, aside from the stolen wallet. I would like this complaint to find its way to Mr. Michael Smith Senior Vice President, Guest Experience & Product Development at Holland America Line. HALis starting to do nonrefundable deposits on some fares. We rebooked the cruise, and it went well until the last day when we were eight hours late returning to port due to weather. Desired outcome: 19952023, The Independent Traveler, Inc. Q&A: Cruise Insurance with Steve Dasseos of the TripInsuranceStore.com - Summer Session '23, ANNOUNCEMENT: Regent Seven Seas Cruises 2025-2026 Voyage Collection Debut. In comparison with other cruises I've taken, I would not sail Holland America again. Accordingly, I submitted an online request for a refund using the form provided by HA on their website. She called JetBlue, but airline scammers answered. They then warmed up, but still had the majority as unpleasant to minority-very pleasant. 2 reviews. Howewer, it was refunded to an out of date credit card. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I am also hard of hearing. 71 Unresolved 5% of 75 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Resolved "Unsanitary eating conditions" Resolved "Guest Relations staf" Resolved "Nightmare" Resolved "Fraud and cheating" Holland America Line complaints 75 Search Filter by Sort by: Newest Most helpful Most popular Oldest J We are so upset and we will not let this pass. Sad. Use that proof to negotiate. Talk about sticking it to the senior veterans. May be on the way to resolution. So it really depends on what you want.I found the food excellent, healthy and great options and not just cans and packets but they took the time to actually cook and please their customers. Suffice it say that after a lot of BS I received "congratulations" in an e-mail that I qualified but would only be good for the next cruise. The earliest time to take an antigen test on February 25, 2023 is 9:00 am and 11:00 am. Numerous times. My full name Pameline Sarah Coleman However ComplaintsBoard has detected that: This is the contents of the email I sent her. Additionally, the booking had $850 onboard credit (***) attached to it ($225/person *** for onboard booking and $200/person *** for early booking bonus). In 2019 I made a booking for a cruise montreal-boston, cancelled due to the covid pandemic. I was told the approved reimbursement request went to the bank on January 5, 2023 for payment. I've left call-back numbers and sent many, many emails without response. We have witnessed over 90% of other passengers also needing to go through manual process. I think its because they don't want to deal with it, and just pass the buck. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. I have tried to find the appropriate area in which to lodge my request on line but to no avail Pay me. Holland America Line competes in a variety of industries, such as hospitality and tourism. Check out our directory. Sad to say, I have been trying to resolve my matter from Dec 2022. Hopefully this gets settled in a proper way soon. Its time to ban airline seat selection fees. 2023 Trustpilot, Inc. All rights reserved. Then weeks went by, and I did not receive any further contact from HA--or any refund. Getting someone who knows what they are doing at HAL seems virtually impossible. I had tested myself before they did their test (both Antigen tests-not PCR) and my result was negative. As a consequence they made me quarantine with someone who was a known positive. They do send numerous e-mail to book future cruises. You are no better than a common thief and now you hold it for ransom. I then called back with my aunt on the phone to get her room added, and received the absolute worst customer service I have ever received. BBB is here to help. Holland America Line offers more sailings to Glacier Bay National Park than any other cruise line. We haven't cruised without it for about 20 years. . Have Us Contact You General Reservation Assistance Making a Group Reservation Ship Services Full-ship Charters & Incentive Groups Shore Excursions We call them weekly and they keep promising ** a refund. We had a hard time w/ travel insurance the first time too. I informed them that I have Celiac Disease and I had to have gluten free options. It was really a simple question. [edited], HAL HEad Office Seattle Fails - Unresolved Case number: [ZU [protected]], Interaction with Debbie as resolution specialist Holland America Line. It was essentially a scam between the cruise and Customs Agents which led to a fine of over $800 for 2 watches priced at $2200 and $900 respectively. The food on the Eurodam was amazing as were the amenities on the ship. Are they breaking the law? Forgot Password. The 29/i06/ 2018 I made a future cruise deposit of 600.00 us $ They charged us for strangers bar bills. As a matter of policy, BBB does not endorse any product, service or business. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. First off, the Holland America website is an absolute nightmare and impossible to navigate, even if you can actually get into it. Purchased watches which led to the most horrible and violating experience between ship staff and Florida Customs Officers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. BBB Business Profiles may not be reproduced for sales or promotional purposes. There was a major discrepancy between the $128 I was told was charged to my card and what was sent over to Prestige. Copyright 19952023 The Independent Traveler, Inc. Never an above and beyond experience. Holland America Line Personal Cruise Consultants will advise and assist you in planning the perfect experience onboard and in port. Best Price Guarantee Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. 4 Resolved 74 Unresolved 5% of 78 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Resolved "Unsanitary eating conditions" Resolved "Guest Relations staf" Resolved "Nightmare" Resolved "Fraud and cheating" Holland America Line complaints 78 Search Filter by Sort by: Newest Most helpful Holland America Line Reviews | Read Customer Service Reviews of By You might be a dishonest customer if Amazon does this to you, Warning! Things absolutely fell apart when I tried to book a pre-tour hotel. Claim your profile to access Trustpilots free business tools and connect with customers. Mindboggling how poor customer service is. Cruise Line Contact Information: Address, Phone Number and Email Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Holland America employees rate the . +1 323-376-8097 This was my first cruise traveling with my husband and immediate family. Holland America Customer Service Representative Interview Questions My feeling is someone should be able to do something about it. To make matters worse, HA owns the pre-tour hotel. #1 Posted September 20, 2022 (edited) We have some lingering issues to resolve with Holland America and have been trying very hard to get responses from HAL via email or phone. Line for manual check in moving at a glacial pace since only four counters open and no initiative to move staff from useless automated machines to manual check in counters. Guest relations fax: (206)-301-5327, Primary ContactMichael StendebachVice president, food, beverage and guest services450 Third Avenue WestSeattle, WA 98119[emailprotected], Secondary Contact450 Third Avenue WestSeattle, WA 98119, Gustavo AntochaPresident, Holland America Line450 Third Avenue WestSeattle, WA 98119(206) 281-3535[emailprotected], Chief ExecutiveJan Swartz Group President of Holland America Group450 Third Avenue WestSeattle, WA 98119(206) 281-3535[emailprotected], +1 305-463-3000 I will post a full detailed review here on my dreadful cruise experience with the HAL Zuiderdam. Booking number: XL9G8J Holland America Line Review: Cruise and customer service Contact Us | Holland America Pair your cruise with an immersive experience and witness rarely seen wildlife as you journey into the heart of the Alaska wilderness on an Alaska Cruisetour. I, Diana B. Poirier, 0n December 27, 2022, I came down with the Covid-19 Virus aboard Holland America's Zaandam ship which left Port Lauderdale, Florida on December 20, 2022 for the Caribbean for a 16 night cruise. At the top of your Chrome or Firefox window, near the web address, click the green lock. The gist of **'s response was that removing the refundable Bonus Have It All would be a re-faring event, reducing the *** and increasing the price of the cruise fare.It appears that to remove the "refundable" Bonus Have It All, ** is re-faring the cruise, and thus rebooking the cruise at the current price with current incentives, i.e., since the booking is no longer onboard ship, the *** of $225/person is removed and the cruise fares increased based on cabin fare at the time of rebooking. Call Chat Availability Call & Chat Availability This feature is only available in English and staffed for US & Canada guests. There were so many hidden charges, the food was awful and it was so boring. Embark Date: Aug. 19, 2023. We publish the names and emails of customer service managers. So, you need to know what fare type you booked under. Here is the booking and case number ************ / Booking: XP8VDJ - ****** [. Holland America Line deals in a variety of industries, such as hospitality and tourism and offers products such as Cruises, 78 Management. I emailed the company and was told there was a cheque in the post. it felt really bad because we had to air evac my husband (17,000$) the loss of the cruise and the have it all on top of that. We were sent a notice saying our expenses were approved on June 23rd 2022 and we would be receiving reimbursement in **** weeks. I have been very happy with Holland America. Reload the page and repeat your search. In March I received notice the ship we were to sail on was going to be used to house refugees from Ukraine. One was DH's hip. I want the hat back. The least you could do is to refund me. Airline scammers are posing as fake call centers, Consumer Alert: Double-check the name on your airline ticket, or else , Annoyed on a plane? Great customer service. I understand that offers expire and that's why we spent the time and effort while on vacation in another country to get the request thru. That's what I consider the OP's problem. To place my "bon voyage package" order before the cruise embarks on 06/04/2023. Here are 8 tips for writing great reviews. Just got off phone. Holland America Line reviews first appeared on Complaints Board on Oct 6, 2008. My husband, on the other hand lost! These reviews may indicate issues with the company's products, services, or customer support. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. How can Holland America not be capable of handling this situation? Youll also connect with other readers who want to make the world a better place. I ended up being told that I would need to pay over three times that amount for the room, which I agreed to do after **** provided SOME onboard credit to compensate, even though the rate I agreed to pay minus the ** is still much higher than what I was originally told. Holland America Line as a website that uses an external review system. Attention airline passengers: You need a dress code! Holland America Line was founded in 1873. BBB Business Profiles are subject to change at any time. Mar 24, 2023. . Second, the erroneous information provided by the PCC. So many excellent workers, with such genuinely sweet temperaments. DH broke his hip right after final payment, and we got our money back since we had travel insurance. i asked for the have it all money back as we had only enjoyed 1 day of the cruise but they declined. Customer service appalling leaving me now to sue the agent for this 33 day disastrous cruise. When you pay thousands for a trip and do not purchase the insurance you are saying you are willing to take the risk of losing anything you pay for the trip.
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